Privacy Policy

Last updated: January 2025

1. Introduction

FisherLoop is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our interactive language learning platform.

2. Information We Collect

Personal Information

We collect the following personal information:

• Email address (required for account creation and verification)
• User preferences (learning language, interface language, notification settings)
• Account creation date and login activity

Learning Data

To provide personalized language learning experiences, we collect:

• Reading progress and completion status for audiobooks
• Vocabulary learning progress and flashcard performance
• FSRS spaced repetition algorithm data for optimal learning scheduling
• Audio playback preferences and bookmarks
• Language learning statistics and achievements

Technical Information

We automatically collect certain technical information:

• IP address and general location (for service optimization)
• Browser type and version
• Device information and screen resolution
• Usage patterns and feature interaction data
• Error logs and performance metrics

3. How We Use Your Information

We use your information to:

• Provide and maintain our language learning services
• Personalize your learning experience with adaptive content
• Track your progress and provide learning analytics
• Send account-related notifications and updates
• Process subscription payments through Paddle
• Improve our service based on usage patterns
• Provide customer support and technical assistance
• Send optional email notifications about new content (if enabled)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in these limited circumstances:

• With Paddle for payment processing (subscription management only)
• With service providers who help us operate our platform (under strict confidentiality agreements)
• When required by law or to protect our legal rights
• In case of business transfer or merger (with user notification)

5. Data Storage and Security

We implement appropriate technical and organizational security measures:

• User data is stored securely with access controls and encryption
• Email verification tokens for account security
• Secure password handling with industry-standard encryption
• Regular security updates and monitoring
• Data backup and recovery procedures

6. Cookies and Tracking

We use cookies and similar technologies for:

• Maintaining user sessions and login state
• Remembering language and interface preferences
• Tracking learning progress between sessions
• Analyzing service usage for improvements

You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.

7. Third-Party Services

We integrate with third-party services:

• Paddle: Payment processing and subscription management as our reseller. Paddle's privacy policy applies to payment data.
• Brevo: Email services for account verification and notifications. Brevo's terms and privacy policy apply to email data processing.
• Content delivery networks: Faster audio and content delivery

These services have their own privacy policies and data handling practices. For payment-related data, please review Paddle's privacy policy. For email communications, please review Brevo's terms of use and privacy policy.

8. Your Privacy Rights

You have the right to:

• Access your personal information and learning data
• Update or correct your account information
• Delete your account and associated data
• Export your learning progress data
• Opt-out of optional email notifications
• Request information about data we hold about you

9. Children's Privacy

FisherLoop is designed for users of all ages, including children learning languages. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided personal information without consent, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

11. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide our services
• Required for legal or regulatory compliance
• Necessary for legitimate business purposes

You can request account deletion at any time through your account settings or by contacting us.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or through our service. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@fisherloop.com.

We will respond to privacy-related inquiries within a reasonable timeframe.